This Privacy Policy explains how Wagner Language Solutions, under Wagner International, processes personal and project-related data collected through our website, quote requests, communications, project delivery, and associated business operations.

1. Categories of Data

We may process identification and contact details, business information, quote and project data, files uploaded or transmitted by clients, language combinations, communication records, billing data, technical website information, cookie-related preferences, and any additional information voluntarily supplied by the user.

2. Why We Process Data

We process data to respond to inquiries, prepare quotations, deliver services, coordinate projects, manage vendors and resources, maintain quality and security, comply with legal obligations, protect our legitimate business interests, and improve the functionality and stability of our website.

3. Confidential Project Materials

Client files and project materials are handled as confidential and processed only to the extent necessary for quote review, production, revision, quality assurance, delivery, administration, or compliance. Sensitive materials should be marked clearly where special handling is required.

4. Legal Bases

Where applicable, data is processed because it is necessary for pre-contractual steps, performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing our business, or consent where consent is the appropriate basis.

5. Use of Cookies and Similar Technologies

Our website may use cookies or similar technologies for basic functionality, preference storage, site administration, security, and analytics. Where legally required, non-essential cookies should only be activated following appropriate user consent. Users can change cookie settings through the site banner or browser controls.

6. Data Sharing

We may share data with qualified personnel, freelancers, revisers, interpreters, voice talent, IT providers, hosting providers, and other processors or sub-processors strictly where required for service performance, administration, security, or legal compliance. We do not sell personal data.

7. International Transfers

Because our services are international in nature, data may be processed or accessed across jurisdictions. Where relevant, appropriate safeguards are expected to be used for cross-border data handling.

8. Security Measures

We apply reasonable technical and organizational measures designed to protect data against unauthorized access, accidental loss, misuse, disclosure, or alteration. However, no transmission or storage system can be guaranteed fully secure.

9. Retention

We retain data only for as long as reasonably necessary for quotation handling, project delivery, account administration, legal obligations, dispute management, evidentiary needs, and internal recordkeeping. Retention periods may vary according to the nature of the engagement and applicable law.

10. User Rights

Subject to applicable law, users may request access to personal data, correction of inaccurate data, deletion where appropriate, restriction of processing, objection to certain processing, or withdrawal of consent where consent is relied upon. Requests may be sent to key-account@wagner-international.com.

11. Client Responsibility for Submitted Data

The client is responsible for ensuring that any personal data contained in files or project materials may lawfully be shared with us for the intended project purpose. The client should avoid sending unnecessary personal data where it is not required.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external services.

13. Updates

We may revise this Privacy Policy from time to time. The latest published version on the website shall apply from the date of publication unless mandatory law requires a different approach.