Términos y Condiciones Generales

These General Terms and Conditions ("General Terms") apply to all services provided by Wagner International ("Wagner," "we," "us," or "our") and to all orders placed through the Wagner International website at www.wagner-international.com ("Website"). These General Terms are supplemented by division-specific Terms of Service for Language Services, AI Solutions, and Marketing Services. In the event of conflict between these General Terms and a division-specific Terms of Service, the division-specific terms shall prevail with respect to the relevant services. For all matters not specifically addressed in the division-specific terms, these General Terms apply. By using our Website, placing an order, creating an account, or engaging Wagner for any service, you ("Client," "you," or "your") agree to be bound by these General Terms and all applicable division-specific Terms.

2.1 Account Creation — To place orders through our Website or access the Client Portal, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. 2.2 Account Security — You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Wagner immediately upon becoming aware of any unauthorized access or use of your account. 2.3 Account Termination — Wagner reserves the right to suspend or terminate your account at any time if: • You violate these General Terms or any applicable division-specific Terms • Your account is used for fraudulent or illegal activities • Your account has outstanding unpaid balances for more than ninety (90) days • You provide false or misleading information 2.4 Account Data — Upon account termination, Wagner will retain your data for a period of thirty (30) days during which you may request export of your order history and project files. After this period, data will be deleted in accordance with our Data Processing Policy.

3.1 Website Availability — Wagner strives to maintain the Website's availability but does not guarantee uninterrupted or error-free access. We reserve the right to suspend access for maintenance, updates, or security reasons. 3.2 Order Process — Online orders placed through the Website follow this process: 1. Service Selection: Choose the division, service type, and quality tier 2. Project Details: Specify languages, word count, turnaround preference, and upload source files 3. Quotation: Receive an instant or manual quotation based on project parameters 4. Payment: Complete payment using an accepted payment method 5. Confirmation: Receive order confirmation via email with order number and estimated delivery 6. Delivery: Receive completed work through the Client Portal or email 3.3 Order Accuracy — You are responsible for reviewing your order details before submitting payment. Wagner is not responsible for errors in order specifications made by the Client, including incorrect language selections, word counts, or service type selections. 3.4 Order Modifications — Once an order is submitted and paid, modifications may be requested but are not guaranteed. Modifications that change the scope of work may require additional charges and adjusted timelines.

4.1 Accepted Payment Methods — Wagner accepts the following payment methods for online orders: • PayPal (including PayPal balance, linked bank accounts, and credit cards) • Credit Cards (Visa, Mastercard, American Express, Discover) via PayPal • Debit Cards via PayPal • Apple Pay (where supported by the Client's device) • Google Pay (where supported by the Client's device) • Bank Transfer via Wise (international wire transfer) • Invoice (NET 30, available to approved corporate accounts only) 4.2 Payment Processing — Payments are processed securely through third-party payment processors. Wagner does not store credit card numbers or sensitive payment information on its servers. All payment transactions are encrypted using industry-standard TLS/SSL protocols. 4.3 Payment at Time of Order — For all online orders, payment is required at the time of order submission unless the Client has been approved for invoice payment. Orders will not begin processing until payment is confirmed. 4.4 Invoice Payment — Corporate clients may apply for invoice payment terms (NET 30). Approval is at Wagner's sole discretion and may require: • A completed credit application • Trade references • A minimum order history with Wagner • Credit check (for orders exceeding $5,000) 4.5 Currency — All prices on the Website are displayed and charged in United States Dollars (USD). 4.6 Pricing Display — Prices shown on the Website are exclusive of applicable taxes. Any applicable sales tax, VAT, or other governmental charges will be calculated and displayed at checkout before payment confirmation. 4.7 Price Changes — Wagner reserves the right to change prices at any time. Price changes do not affect orders already confirmed and paid. Active subscription or retainer agreements are subject to price changes with thirty (30) days' written notice. 4.8 Failed Payments — If a payment fails, the order will not be processed. Wagner will notify the Client and hold the order for forty-eight (48) hours, during which the Client may retry payment. After this period, the order will be cancelled. 4.9 Chargebacks — Clients who initiate chargebacks or payment disputes without first attempting to resolve the issue directly with Wagner may have their account suspended. Frivolous chargebacks may result in permanent account termination and referral to collections.

5.1 Eligibility — Refund requests must be submitted within fourteen (14) calendar days of delivery of the completed work. Requests must include a clear description of the quality issue or deficiency. 5.2 Review Process — Upon receiving a refund request, Wagner will: • Acknowledge receipt within one (1) business day • Conduct an internal quality review within three (3) business days • Provide a resolution (full refund, partial refund, revision, or denial) within five (5) business days 5.3 Full Refunds — Full refunds may be issued when: • Deliverables contain significant errors that substantially deviate from the ordered specifications • Delivery is not made within the guaranteed deadline (if applicable) • Wagner is unable to complete the order 5.4 Partial Refunds — Partial refunds may be offered when: • Deliverables require minor corrections that do not warrant full revision • Only a portion of the order was affected by quality issues 5.5 No Refund — Refunds will not be issued when: • The deliverable meets the specifications of the ordered service tier • The Client's dissatisfaction is based on subjective preferences rather than objective quality standards • The Client provided incorrect or incomplete source materials or instructions • More than fourteen (14) calendar days have passed since delivery • The Client has already used, published, or distributed the deliverable 5.6 Refund Method — Refunds are processed using the original payment method. Processing times vary by payment method (typically 5–10 business days).

6.1 The Client agrees to: • Provide accurate and complete information in all orders and communications • Provide source materials of sufficient quality for the requested services • Respond to requests for clarification or approval in a timely manner • Comply with all applicable laws and regulations in connection with the use of Wagner's services • Not use Wagner's services for any illegal, fraudulent, or harmful purpose • Not attempt to circumvent Wagner's systems, reverse-engineer pricing algorithms, or exploit technical vulnerabilities • Pay all amounts due in accordance with these Terms 6.2 The Client represents and warrants that: • They have the legal authority to enter into these Terms • All materials submitted to Wagner are either owned by the Client or properly licensed for the intended use • The services requested do not involve the processing of illegal content • They will use deliverables in compliance with applicable laws and regulations

7.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAGNER'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE GENERAL TERMS AND ANY SERVICES PROVIDED HEREUNDER SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO WAGNER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. 7.2 IN NO EVENT SHALL WAGNER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS, COST OF SUBSTITUTE SERVICES, REPUTATIONAL HARM, OR ANY OTHER INTANGIBLE LOSSES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WAGNER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 7.3 The limitations in this section apply to the fullest extent permitted by applicable law and shall survive the termination or expiration of these Terms.

8.1 Client Indemnification — The Client agrees to indemnify, defend, and hold harmless Wagner, its officers, directors, employees, agents, and contractors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from: • The Client's breach of these Terms • The Client's use of deliverables in a manner not contemplated by the original order • Materials provided by the Client that infringe upon third-party rights • The Client's violation of applicable laws or regulations 8.2 Wagner Indemnification — Wagner agrees to indemnify the Client against third-party claims that Wagner's original work product infringes upon the intellectual property rights of a third party, provided the Client promptly notifies Wagner of any such claim and cooperates in the defense.

9.1 Informal Resolution — Both parties agree to attempt to resolve any dispute informally through good-faith negotiation before initiating formal proceedings. Either party may initiate informal resolution by sending a written description of the dispute to the other party. 9.2 Mediation — If informal resolution fails within thirty (30) days, the parties agree to submit the dispute to mediation administered by the American Arbitration Association (AAA) before proceeding to arbitration. 9.3 Binding Arbitration — If mediation fails, the dispute shall be resolved through binding arbitration administered by the AAA under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware, and the language of the arbitration shall be English. 9.4 Class Action Waiver — THE CLIENT AGREES TO RESOLVE DISPUTES WITH WAGNER ON AN INDIVIDUAL BASIS ONLY. THE CLIENT WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. 9.5 Small Claims — Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies. 9.6 Injunctive Relief — Either party may seek temporary or preliminary injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

10.1 Wagner collects, processes, and stores personal data in accordance with our Privacy Policy and Data Processing Policy, both available on our Website. 10.2 By using our services, you consent to the collection and processing of personal data as described in our Privacy Policy. This includes information provided during account registration, order placement, and communication with our team. 10.3 Wagner complies with applicable data protection regulations including the GDPR, CCPA, and other relevant privacy laws. For detailed information about how we handle personal data, please review our Privacy Policy and Data Processing Policy.

11.1 Electronic Communications — By creating an account or placing an order, you consent to receive electronic communications from Wagner, including order confirmations, delivery notifications, invoices, and service updates. 11.2 Marketing Communications — With your separate consent, Wagner may send marketing communications including newsletters, promotions, and service announcements. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly. 11.3 Official Notices — Official notices under these Terms must be sent via email to the addresses on record. Notices to Wagner should be sent to info@wagner-international.com. Notices are deemed received on the next business day after sending.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, pandemics or epidemics, acts of war, terrorism, or civil unrest, government actions, sanctions, or embargoes, labor disputes or strikes, failure of third-party services or infrastructure, internet or telecommunications outages, power failures, or cyberattacks. The affected party shall notify the other party as soon as reasonably practicable and make commercially reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected services without penalty.

13.1 Wagner reserves the right to modify these General Terms at any time. Material changes will be: • Posted on the Website with a revised "Last Updated" date • Communicated via email to registered account holders at least thirty (30) days before taking effect 13.2 Continued use of Wagner's services after the effective date of changes constitutes acceptance of the modified Terms. 13.3 If you do not agree to the modified Terms, you must stop using our services and close your account before the effective date of the changes. 13.4 Orders confirmed and paid prior to the effective date of changes will be governed by the Terms in effect at the time of confirmation.

14.1 Entire Agreement — These General Terms, together with the applicable division-specific Terms, Privacy Policy, Cookie Policy, Data Processing Policy, and any project-specific agreements (SOWs, quotations), constitute the entire agreement between the Client and Wagner. 14.2 Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 14.3 Waiver — The failure of either party to enforce any right or provision shall not constitute a waiver of such right or provision. 14.4 Assignment — The Client may not assign these Terms without Wagner's prior written consent. Wagner may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets. 14.5 No Third-Party Beneficiaries — These Terms do not confer any rights on any third party. 14.6 Survival — Provisions relating to intellectual property, confidentiality, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive, shall survive termination or expiration of these Terms. 14.7 Language — These Terms are drafted in English. In the event of any discrepancy between the English version and any translated version, the English version shall prevail.

These General Terms shall be governed by and construed in accordance with the laws of the United States of America and the State of Delaware, without regard to conflict of law principles.

For questions regarding these General Terms and Conditions, please contact us at: Wagner International Email: info@wagner-international.com Website: www.wagner-international.com US-Based · Virtual · Available 24/7