Terms of Service

Language Solutions include translation, certified translation, localization, transcreation, machine translation post-editing (MTPE), proofreading, editing, interpreting, subtitling, voice-over, DTP, and related linguistic services. All services are performed by qualified professionals or, where specified, using AI-assisted workflows with human review.

Orders may be placed through our website, email, or client portal. Quotes are valid for 30 days unless otherwise stated. Prices are based on word count, language pair, service type, quality tier, and delivery timeline. Rush and express surcharges apply as indicated at the time of order. Word counts are determined by the source document. For certified translations, minimum fees may apply.

Delivery timelines are agreed upon at the time of order confirmation. We make commercially reasonable efforts to meet deadlines. Delays caused by client-side factors (late materials, scope changes) may extend timelines. Revisions within the original scope are included at no extra charge if requested within 7 days of delivery. Revisions that change the original brief, style preferences, or terminology may incur additional charges.

All translation work follows ISO 17100-aligned processes. Certified translations include a certificate of accuracy. We maintain a rigorous quality assurance process including translation, editing, and proofreading (TEP) for Professional and Premium tiers.

All source materials and translations are treated as confidential. We require our linguists and partners to sign non-disclosure agreements. Client-specific NDAs are available upon request at no additional charge.

Upon full payment, all rights to translated materials transfer to the client. Source materials remain the property of the client at all times. Wagner retains no rights to client content after project completion.

AI & Automation Solutions include AI consulting, strategy development, custom AI/LLM implementation, workflow automation, chatbot and agent development, and related technology services.

AI projects are scoped individually and governed by a separate Statement of Work (SOW) that defines deliverables, timelines, milestones, and pricing. These Terms apply in addition to any project-specific SOW.

Unless otherwise specified in the SOW, all custom-developed code, models, and deliverables created for the client become the client's property upon full payment. Wagner retains the right to use general methodologies, frameworks, and non-client-specific knowledge gained during the engagement.

We implement responsible AI practices. Client data used in AI projects is processed according to our Privacy Policy and any applicable data processing agreement. We do not use client data to train models for other clients without explicit consent.

AI solutions are provided on a best-efforts basis. While we strive for accuracy and reliability, we do not guarantee that AI outputs will be error-free. Clients are advised to implement appropriate review processes for AI-generated content.

Marketing & Media Solutions include branding, content creation, social media management, SEO, paid media campaigns, video production, graphic design, and related creative services.

Marketing projects may be engaged on a project basis or through retainer agreements. Scope, deliverables, and timelines are defined in the project proposal or retainer agreement. These Terms apply in addition to project-specific agreements.

Creative deliverables are subject to client approval. Each project includes up to two rounds of revisions within the original scope. Additional revisions or scope changes will be quoted separately. Clients are responsible for reviewing and approving all content before publication. Wagner is not liable for errors in approved content.

Marketing campaigns may involve third-party platforms (Google Ads, Meta, LinkedIn, etc.). Ad spend is billed separately and is the client's responsibility. Platform-specific terms and policies apply in addition to these Terms.

Upon full payment, all custom creative assets and content transfer to the client. Stock imagery, fonts, and licensed materials are subject to their respective license terms. Wagner retains the right to showcase work in its portfolio unless the client opts out in writing.

Payment is due as specified on the invoice or at the time of order. We accept PayPal, credit/debit cards, bank transfer (Wise), Apple Pay, Google Pay, and invoice (NET 30, subject to approval for established clients). Late payments may incur interest at 1.5% per month. We reserve the right to suspend services for overdue accounts.

Orders may be cancelled before work begins for a full refund. Once work has commenced, cancellation fees apply based on the percentage of work completed. Completed deliverables are non-refundable. For subscription or retainer services, cancellation requires 30 days written notice.

Wagner's total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages. We are not liable for delays or failures caused by force majeure events, including but not limited to natural disasters, pandemics, government actions, or internet outages.

The client agrees to indemnify and hold Wagner harmless from any claims, damages, or expenses arising from the client's use of delivered materials, provided content, or breach of these Terms.

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

For questions about these Terms, please contact us: Wagner Consulting LLC Email: legal@wagner-international.com Website: www.wagner-international.com